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Shipping policy

SHIPPING POLICY – FLEXICO

Welcome to FLEXICO. We are committed to delivering a smooth, reliable, and transparent shipping experience to all our customers worldwide.

Please review our shipping policy below.


SHIPPING COVERAGE

FLEXICO delivers worldwide, including Pakistan and international regions.

  • Delivery availability may vary depending on the destination country and local courier coverage
  • International shipping times and fees depend on the region and will be communicated at checkout or during order confirmation

SHIPPING PARTNERS

We work with trusted courier services to ensure safe and secure deliveries:

  • TCS
  • Leopard Courier Services
  • M&P (Muller & Phipps)
  • Instaworld
  • International logistics partners (based on destination)

ORDER PROCESSING

  • All orders are processed within 1–2 business days after confirmation
  • Orders placed on weekends or public holidays are processed on the next working day
  • Once processed, orders are handed over to courier partners for dispatch

DELIVERY TIME

  • Pakistan: 3–5 business days
  • International Orders: Delivery time varies depending on region and courier service availability

Delays may occur due to customs clearance, logistics, or external factors beyond our control.


SHIPPING CHARGES

  • Pakistan: Free Shipping
  • International Orders: Shipping charges are paid by the customer, based on region, weight, and courier rates

All applicable international shipping costs will be shared during order confirmation or checkout.


ORDER TRACKING

Once your order is shipped, you will receive a tracking number via SMS, email, or WhatsApp.

You can track your order directly on:

  • Our official website tracking system
  • Courier partner tracking portals

CUSTOMS & DUTIES (INTERNATIONAL ORDERS)

For international shipments:

  • Any customs duties, taxes, or import fees are the responsibility of the customer
  • These charges vary by country and are not included in product or shipping costs

UNDILIVERABLE PACKAGES

If a parcel is returned due to:

  • Incorrect or incomplete address
  • Customer unavailability
  • Refusal to accept delivery

The customer will be responsible for reshipping costs.


DAMAGED OR LOST SHIPMENTS

If your order arrives damaged or is lost in transit, please contact us within 24 hours of delivery:

📩 support@flexicowatches.com

We will coordinate with the courier service to resolve the issue as quickly as possible.


CUSTOMER SUPPORT

For any shipping-related assistance:

📩 support@flexicowatches.com
📍 FLEXICO WATCHES – Pakistan