Refund policy

REFUND & RETURN POLICY

Last Updated: April 23, 2026

At FLEXICO WATCHES, we are committed to delivering quality products and a smooth shopping experience. This policy outlines the conditions for returns, refunds, and order cancellations.

By placing an order with FLEXICO, you agree to the terms below.

1. ELIGIBILITY FOR RETURNS

We accept returns only under the following conditions:

Product is damaged, defective, or incorrect upon delivery
Return request is made within 7 days of receiving the order
Item is unused, unworn, and in original packaging with all accessories

Items showing signs of use, damage caused after delivery, or missing packaging will not be eligible for return.

2. NON-RETURNABLE ITEMS

The following items are not eligible for return or refund:

Used or worn products
Items without original packaging or accessories
Discounted, promotional, or clearance items (unless defective)
Customized or special-order items

3. ADVANCE DEPOSIT POLICY

Any advance deposit paid to confirm an order is strictly non-refundable
This applies in all cases, including change of mind, order cancellation after confirmation, or refusal to accept delivery
Advance payments are used to secure inventory, processing, and order reservation

4. RETURN PROCESS

To initiate a return:

Contact us within 7 days of delivery
Share your Order ID + clear photo/video proof of issue
Our team will review your request
If approved, return instructions will be provided

📩 WhatsApp: 0315 9517966
📧 Email: support@flexicowatches.com

5. REFUNDS

Once the returned item is received and inspected:

Approved refunds are processed within 5–10 working days
Refunds are issued via the original payment method or bank transfer
Shipping charges are non-refundable unless the error is from our side

6. EXCHANGES

We offer exchanges only in cases of:

Wrong item delivered
Manufacturing defect
Availability-based replacement requests

7. SHIPPING COSTS

If the issue is from our side, return shipping is covered by FLEXICO
If the return is due to customer preference, shipping costs are borne by the customer

8. ORDER CANCELLATION

Orders can only be cancelled before dispatch. Once an order is processed or shipped, it cannot be cancelled.

9. CUSTOMER SUPPORT

For any assistance regarding orders or returns, feel free to contact us:

📩 support@flexicowatches.com
📍 FLEXICO WATCHES – Pakistan