Refund policy

Last Updated: April 23, 2025

At FLEXICO WATCHES, customer satisfaction is important to us. Please read our Return, Exchange & Refund Policy carefully before placing an order.

By placing an order with FLEXICO WATCHES, you agree to the terms below.

1. Return Eligibility

Returns are accepted only if:

The product arrives damaged, broken, defective, or you receive the wrong item.
You contact us within 7 days of receiving your order.
The product is returned with all original accessories and packaging.

The returned product must be sent back to our warehouse for inspection before any replacement or refund is processed.

2. Exchange Policy

We offer exchanges within 7 days of delivery for:

Manufacturing defects
Damaged or broken products
Wrong item received
Change of mind (subject to conditions)

For change-of-mind exchanges:

The watch must be unused and in its original condition.
The customer is responsible for both return and replacement delivery charges.
Exchange is subject to product availability.

If the exchange is required due to our mistake (wrong item, damaged, or defective product), FLEXICO will bear the shipping charges.

3. Refund Policy

Refunds are available only if:

The product is received damaged, broken, or has a verified manufacturing defect that cannot be replaced.

Refunds are not provided for:

Change of mind
Wrong size, color, or model selection
Personal preference
Promotional or discounted purchases
Used or worn products

Once the returned item is received and approved after inspection, refunds will be processed within 5–10 working days via bank transfer or the original payment method, where applicable.

4. Non-Returnable Items

The following items are not eligible for return or refund:

Used or worn products
Products damaged after delivery due to misuse or accidental damage
Items returned without original accessories
Customized or special-order products
Official FLEXICO watch boxes or gift boxes with scratches, damage, or signs of use (these are non-refundable and non-exchangeable)

5. Advance Deposit Policy

Any advance payment or security deposit paid to confirm an order is strictly non-refundable.

This applies to:

Change of mind
Order cancellation after confirmation
Refusal to accept delivery

Advance payments are used to reserve inventory and cover order processing costs.

6. Return Process

To request a return or exchange:

Contact us within 7 days of receiving your order.
Provide your Order ID along with clear photos or videos of the issue.
Wait for approval from our support team.
After approval, send the product back to the address provided by our team.
Once inspected, we will process the replacement or refund (if eligible).

WhatsApp: 0315 9517966

Email: support@flexicowatches.com

7. Return Address

Once your return or exchange request has been approved by our support team, please send the parcel to the following address:

FLEXICO WATCHES
Office 4, 3rd Floor,
Gulberg Green Trade Centre,
Islamabad, Pakistan

Important: Please do not send any parcel without prior approval from our support team. Unauthorized returns may not be accepted.

8. Shipping Charges

If the issue is caused by FLEXICO (wrong item, damaged product, or manufacturing defect), we will cover the shipping costs.
If the exchange is requested due to customer preference or change of mind, the customer is responsible for both return and replacement shipping charges.

9. Order Cancellation

Orders may only be cancelled before dispatch.

Once an order has been processed or shipped, it cannot be cancelled.

10. Customer Support

For any questions regarding returns, exchanges, or refunds:

WhatsApp: 0315 9517966

Email: support@flexicowatches.com